Terms of Service
Welcome to PeppyPaws.
These Terms of Service govern your use of our website and your purchases made through our online store.
By accessing our website or placing an order, you agree to the applicable terms described below.
Website: https://trypeppypaws.com
1. General Information
PeppyPaws operates an online store offering products intended to support the everyday nutritional needs and wellbeing of cats.
Throughout these Terms, the words "we," "us," and "our" refer to the business operating the PeppyPaws online store.
Our website is powered by Shopify, which provides the e-commerce platform used to offer products and services to customers.
2. Eligibility
By placing an order, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you.
You agree to provide accurate, complete, and current information when placing an order or creating an account.
3. Products and Product Information
We aim to present product descriptions, images, ingredients, and other information accurately.
Product packaging and presentation may change from time to time.
You should always review the product label and instructions before use.
Products must be used in accordance with the applicable feeding guidance and safety instructions.
4. Pet Health Disclaimer
PeppyPaws products are intended to support animal nutrition and general wellbeing.
Information provided on our website is for general educational and informational purposes and is not a substitute for professional veterinary advice.
Our products are not intended to diagnose, treat, cure, or prevent diseases unless expressly authorized for that purpose under applicable law.
If your cat experiences unexplained weight loss, persistent digestive problems, changes in appetite, or other concerning symptoms, consult a qualified veterinarian.
Consult your veterinarian before introducing supplements if your cat has an existing medical condition, takes medication, or requires a specialized diet.
Individual responses to nutritional products may vary.
5. Orders and Availability
All orders are subject to product availability and acceptance.
After placing an order, you will receive an electronic order confirmation.
We reserve the right to contact you regarding order issues, unavailable products, suspected fraudulent transactions, or material errors in product information.
If an accepted order cannot be fulfilled, we will arrange an appropriate refund in accordance with applicable law.
6. Pricing and Payments
Product prices are displayed in the currency applicable to your shopping experience.
Any applicable shipping charges, taxes, and other charges will be disclosed during checkout as required by law.
Payments are processed through the payment methods available at checkout.
By submitting an order, you confirm that you are authorized to use the selected payment method.
We may update product prices and promotional offers from time to time.
Price changes do not affect orders that have already been accepted, except where required by applicable law.
7. Shipping and Delivery
Our standard estimated delivery time is 3–5 business days.
During major promotional events or high-volume sales periods, delivery may take 6–10 business days.
These are estimates rather than guaranteed delivery dates.
For more information, please review our Shipping Policy.
Applicable statutory delivery rights remain unaffected.
8. Returns and Refunds
Returns and refunds are governed by our Refund & Return Policy and applicable consumer protection laws.
Where a separate satisfaction guarantee is advertised, the relevant guarantee conditions apply in addition to statutory rights.
9. Promotional Offers
Discounts, promotional codes, free gifts, and special offers may be subject to specific conditions stated at the time of the promotion.
Offers may have eligibility requirements, redemption limits, or expiration dates.
We reserve the right to correct genuine promotional errors, subject to applicable law and existing customer rights.
10. Subscriptions and Recurring Orders
Where subscription products are offered, the recurring price, billing frequency, delivery frequency, and relevant cancellation conditions will be presented before the customer confirms the subscription.
Subscription customers may manage their plans using the account management options provided or by contacting customer support.
Any cancellation or modification will take effect in accordance with the terms disclosed when the subscription was purchased and applicable law.
Customers will not be enrolled in recurring billing without the required authorization.
11. Intellectual Property
Website content, including product descriptions, original graphics, logos, trademarks, and other protected materials, belongs to PeppyPaws or the relevant rights holders.
Unauthorized commercial reproduction, distribution, or misuse of protected content is prohibited.
12. Acceptable Website Use
Customers agree not to use our website for unlawful, fraudulent, abusive, or unauthorized purposes.
Activities that interfere with website security, functionality, or other users' access are prohibited.
13. Customer Reviews and Submissions
Customers may voluntarily submit reviews, photographs, comments, or feedback.
By submitting content, you confirm that you have the necessary rights to share it and that it does not violate applicable laws or the rights of third parties.
Any use of submitted materials for marketing will be subject to applicable law and any necessary permissions.
Customer experiences may vary and should not be interpreted as guarantees of specific results.
14. Third-Party Services
Our website may integrate services operated by independent third parties, including payment providers, shipping carriers, and other technology partners.
Third-party services may be governed by their own terms and privacy policies.
15. Website Availability
We aim to maintain reliable access to our website.
However, website functionality may occasionally be interrupted because of maintenance, technical difficulties, or circumstances outside our reasonable control.
16. Limitation of Liability
To the extent permitted by applicable law, PeppyPaws is not responsible for losses arising solely from circumstances outside our reasonable control or misuse of products contrary to their instructions.
Nothing in these Terms excludes or limits liability or consumer remedies that cannot legally be excluded or restricted.
17. Privacy
The handling of personal information is described in our Privacy Policy.
Please review that policy for information about data collection, processing, and your privacy rights.
18. Changes to These Terms
We may update these Terms from time to time for operational, legal, or business reasons.
Updated Terms will be made available on our website.
Changes will not retrospectively remove statutory rights or alter accepted purchase agreements in a manner prohibited by law.
19. Governing Law and Consumer Rights
The laws applicable to your purchase depend on the identity and location of the contracting seller and any mandatory consumer protection rules applicable to your place of residence.
Nothing in these Terms deprives consumers of mandatory legal protections available under applicable law.
20. Contact Information
If you have questions about these Terms or your purchase, please contact:
PeppyPaws
Email: info@getpeppypaws.com
Website: https://trypeppypaws.com