Subscription Policy
At PeppyPaws, we believe supporting your cat's daily nutritional needs should be simple and convenient.
Our subscription service allows customers to receive their favorite PeppyPaws products automatically at their selected delivery frequency, without having to place a new order each time.
This Subscription Policy explains how recurring orders, payments, deliveries, modifications, cancellations, and refunds work.
Website: https://trypeppypaws.com
Customer Support: info@getpeppypaws.com
1. How Our Subscription Service Works
When you select a subscription option during checkout, you authorize PeppyPaws to automatically process recurring orders according to your selected subscription frequency.
Your subscription will continue until you cancel it or it is otherwise terminated in accordance with this policy.
The applicable product price, subscription discount, billing frequency, and delivery frequency will be displayed before you complete your purchase.
By subscribing, you agree to the recurring billing terms presented at checkout.
2. Automatic Renewals
PeppyPaws subscriptions renew automatically according to the frequency selected during purchase.
Each renewal generates a new order, and the payment method associated with your subscription will be charged for the applicable amount.
Your subscription remains active until canceled.
You are responsible for reviewing your subscription details and ensuring that your payment and shipping information remain accurate.
3. Subscription Pricing and Discounts
Subscription customers may receive special pricing or discounts compared with one-time purchases.
Any applicable subscription savings will be displayed during checkout.
Promotional discounts, introductory offers, and subscription pricing may be subject to specific conditions communicated at the time of purchase.
If a promotional discount is temporary, the price applicable to subsequent subscription orders will be disclosed before enrollment.
We may occasionally update subscription prices. Where required by law, customers will receive advance notice of applicable price changes and any related cancellation rights.
4. Subscription Billing
By placing a subscription order, you authorize PeppyPaws and its payment processing partners to charge your selected payment method automatically for each recurring order.
Payments are processed according to your selected billing schedule.
If a recurring payment is unsuccessful, additional payment attempts may be made where permitted by applicable law and the payment terms accepted at checkout.
If payment cannot be completed, your subscription may be paused or canceled.
5. Managing Your Subscription
You may request changes to your subscription by contacting our customer support team.
Depending on the available subscription management features, you may also be able to manage your subscription through your customer account or a subscription management link.
Available changes may include:
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Updating your shipping address
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Changing your payment information
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Adjusting your delivery frequency
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Changing eligible subscription products
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Pausing upcoming deliveries
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Canceling future subscription orders
Changes to a subscription must be completed before the relevant renewal order has entered processing to affect that order.
6. Subscription Cancellations
You may request to cancel your subscription at any time.
To cancel, please contact:
Include your order number or the email address associated with your subscription.
Cancellation requests must be received and processed before the next renewal order enters fulfillment to prevent that order from being dispatched.
Once your cancellation has been completed, no additional subscription renewal orders will be generated.
Canceling your subscription does not automatically cancel or refund orders that have already been processed or shipped.
Any applicable minimum commitment or other subscription-specific condition must be disclosed before enrollment.
Nothing in this policy restricts cancellation rights provided by applicable law.
7. Pausing or Changing Deliveries
If you need to temporarily stop receiving your subscription products, you may contact our customer support team to request a pause.
Where available, customers may also change their delivery frequency or reschedule an upcoming order.
Requests to pause or modify upcoming deliveries must be made before the relevant order enters processing.
Availability of specific modification options may depend on the subscription plan.
8. Subscription Shipping and Delivery
Subscription orders are shipped according to the selected delivery schedule and our Shipping Policy.
Our standard estimated delivery time is 3–5 business days.
During major promotional events, holidays, or periods of high order volume, delivery may take 6–10 business days.
Business days exclude weekends and public holidays.
Delivery estimates may vary depending on your location, shipping carrier, and circumstances outside our reasonable control.
Once your subscription order has shipped, tracking information will be provided when available.
9. Subscription Returns and Refunds
Subscription orders are subject to our Refund & Return Policy and applicable consumer protection laws.
Canceling a subscription prevents future renewals but does not automatically qualify previously processed orders for a refund.
If you wish to request a refund for a subscription order, please contact info@getpeppypaws.com.
Where a 90-Day Money-Back Guarantee is offered, its stated eligibility conditions apply to qualifying purchases.
Statutory consumer rights remain unaffected.
10. Failed Payments
If your payment method is declined, expires, or becomes unavailable, your recurring order may be delayed.
We may notify you and request updated payment information.
Where permitted, our payment processor may attempt to complete the payment again.
If payment cannot be successfully processed, the subscription may be paused or canceled.
11. Product Availability
Subscription products are subject to availability.
If a subscribed product becomes temporarily unavailable, your upcoming order may be delayed.
Where necessary, we may contact you regarding product availability or alternative arrangements.
We will not substitute a materially different product without any authorization required by applicable law.
12. Subscription Changes
PeppyPaws may update its subscription service, available delivery frequencies, eligible products, or promotional offerings.
Material changes affecting an existing subscription will be communicated as required by applicable law.
Changes to subscription pricing or essential contractual terms will be handled in accordance with applicable consumer protection requirements.
13. Customer Responsibilities
Subscription customers are responsible for maintaining accurate billing, shipping, and contact information.
Please ensure that your delivery address is correct before each scheduled renewal.
If you need assistance updating your subscription details, contact our customer support team.
14. Consumer Rights
Customers may have additional rights under the laws of their country or region, including rights concerning recurring billing, automatic renewals, cancellation procedures, and refunds.
Nothing in this Subscription Policy excludes or limits mandatory consumer protection rights.
Where applicable law provides greater protection, those legal requirements take precedence.
15. Contact Information
If you have questions about your subscription, recurring payments, delivery schedule, or cancellation, our customer support team is available to assist.
PeppyPaws
Website: https://trypeppypaws.com
Email: info@getpeppypaws.com
Thank you for choosing PeppyPaws and making us part of your cat's daily wellness routine.