Shipping Policy

At PeppyPaws, we are committed to delivering your order as quickly and reliably as possible. Below you will find important information about our shipping process, delivery estimates, and order tracking.

Delivery Times

Our standard estimated delivery time is 3–5 business days.

During promotional events, major sales, holidays, or periods of exceptionally high order volume, delivery may take 6–10 business days.

Business days exclude weekends and public holidays.

Delivery estimates may vary depending on your location, shipping carrier, and circumstances beyond our control.

Order Processing

Once your order has been placed, our fulfillment team will begin preparing it for shipment.

You will receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched and tracking information is available, you will receive a shipping confirmation containing your tracking details.

Shipping Costs

Shipping costs, available shipping methods, and any applicable free shipping offers are displayed during checkout before your order is completed.

Promotional shipping offers may vary depending on the destination, order value, and current promotion.

International Shipping

PeppyPaws serves customers in multiple countries.

Shipping availability is determined by the delivery destination selected during checkout.

International shipments may be subject to customs procedures, import duties, taxes, or other charges, depending on the destination country. Any charges not included in the checkout total will be handled according to the applicable import rules and shipping terms disclosed at checkout.

Tracking Your Order

Once your order has shipped, tracking information will be provided when available.

Please allow some time for the shipping carrier to update the tracking status after the shipment has been dispatched.

If your tracking information has not updated or you have concerns about your delivery, contact our support team.

Delayed Deliveries

Although we aim to meet our estimated delivery times, occasional delays may occur because of:

  • High order volumes during promotional sales

  • Carrier disruptions

  • Customs processing

  • Severe weather conditions

  • Public holidays

  • Other circumstances outside our reasonable control

If your order is delayed beyond the estimated delivery window, please contact us so our team can investigate.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are correct before completing your purchase.

If you notice an error in your address, contact us as soon as possible at info@getpeppypaws.com.

We will do our best to assist you, but address changes may not be possible after an order has been dispatched.

Your statutory rights remain unaffected.

Lost or Damaged Packages

If your package arrives damaged, is missing items, or appears to have been lost during transit, please contact us with your order number and a description of the issue.

Our support team will investigate and help arrange an appropriate resolution in accordance with applicable consumer protection laws.

Contact Us

For shipping questions, order tracking, or delivery assistance, please contact:

PeppyPaws

Email: info@getpeppypaws.com

Website: https://trypeppypaws.com

We appreciate your patience and thank you for choosing PeppyPaws.