Refund & Return Policy
At PeppyPaws, customer satisfaction is important to us. We want you to feel confident when purchasing products for your cat.
This policy explains how returns, refunds, and damaged or incorrect orders are handled.
90-Day Return Policy
PeppyPaws offers a 90-day return window for eligible products purchased directly from our official website.
You may request a return within 90 days of receiving your order.
For standard returns, products must be unused, unopened, and in their original packaging, unless otherwise required by applicable law or covered by an expressly stated satisfaction guarantee.
Proof of purchase is required.
How to Request a Return
To request a return, please contact:
Include your order number, the email address used when placing the order, and the reason for your return.
Our customer support team will review your request and provide the relevant return instructions.
Please do not send products back without first contacting our support team, as this may delay the processing of your return.
Satisfaction Guarantee
Where a 90-day money-back guarantee is expressly offered for a product or promotion, the applicable guarantee conditions will be communicated as part of that offer.
Any additional satisfaction guarantee is separate from the standard return requirements for unopened and unused products.
Mandatory consumer rights are not limited by this policy.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.
Please provide your order number, a description of the issue, and photographs where available.
We will review the issue and arrange an appropriate replacement, refund, or other remedy in accordance with applicable law.
Non-Returnable Products
For health, hygiene, and product safety reasons, opened or used consumable products may not qualify for standard change-of-mind returns where permitted by applicable law.
This restriction does not affect your rights relating to defective, damaged, incorrectly supplied, or nonconforming products.
Refund Processing
Once your return has been received and evaluated, we will inform you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Depending on your financial institution or payment provider, additional processing time may be required before the funds appear in your account.
Return Shipping
Any applicable return shipping charges and return arrangements will be explained when your return request is processed.
Where a return is required because of an error on our part or a product defect, your rights concerning return costs will be respected in accordance with applicable law.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will attempt to accommodate cancellation requests before an order has been processed or dispatched.
If an order has already shipped, the applicable return procedure may need to be followed.
Purchases from Other Sellers
This policy applies to orders placed directly through:
Purchases made from independent third-party sellers may be subject to the seller's own return procedures, without affecting applicable statutory rights.
Statutory Consumer Rights
Nothing in this policy excludes or restricts consumer rights that cannot legally be waived.
Customers in certain jurisdictions, including the United Kingdom and European Economic Area, may have additional statutory cancellation, refund, or consumer protection rights.
Where those rights provide greater protection, applicable law takes precedence over this policy.
Contact Us
For returns, refunds, cancellations, or order concerns, contact:
PeppyPaws
Email: info@getpeppypaws.com
Website: https://trypeppypaws.com